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(Photo courtesy of Walker Information)

I tailor the content of every talk to fit your audience and event. but here are some of the topics I speak on most often:

  • Customer Experience Management: The Systems Behind The Smiles (PDF)

  • Speed Up CX Transformation By Improving Trust Inside Your Organization (PDF)

  • Overcoming The Hidden Barriers To Customer Experience Transformation (PDF)

  • Creating an empathetic, customer-centered culture

  • Using the power of habits to improve CX consistency

  • How people make decisions, and how to influence them

  • Why stress management is a critical to CX management and what to do about it

  • The link between customer, employee, economic, and societal well-being.

In addition to keynote speeches, I am available for webinars, workshops, recorded training, and thought leadership videos. One of my specialties is designing and delivering workshops for executive audiences.

Check out these videos of me on stage and in past thought leadership interviews.

Past Keynotes: 

  • Forrester’s CXNYC 2013, 2014, and 2015 (1,200+ attendees)

  • Forrester CX London and CXSF (San Francisco)

  • The B2B CX Summit

  • CX Fusion

  • The Net Promoter Conference

  • Clarabridge Customer Connections (C3)

  • IQPC Customer Experience Exchange

  • IQPC CX Exchange for Financial Services

  • Inaugural Boston CX Day celebration