How Hidden Influences Hinder CX Transformation
As more people see the benefit of investing in Customer Experience, they’re also realizing just how hard it is for people to transform their old thought patterns and behaviors into new, more customer-centric ones. If you’re in the midst of that struggle right now, or just want to understand the headwinds CX leaders face at this stage of the process, this is the event for you!
Megan Burns, recently named one of the top 15 Women Influencers in CX, will share research on why even the most bought-in people are often held back by thoughts they don’t know they’re having and actions they don’t know they’re taking (unconscious habits). She’ll talk about why it may be better to start with small changes to a few people’s behavior than a corporate change initiative. And she’ll share stories of real people who used the one thing they knew they could control - their own behavior - to spark a movement that spread through their entire organization.
The event will take place on Thursday, September 13th, 11:30am, at the Steelcase WorkLife Center in Uptown Atlanta. Sandwiches and drinks will be provided.
Questions? Send a message to Mark Borst at firstname.lastname@example.org
Access Instructions: The Steelcase building sits on the corner of Peachtree St and Beverly Road, but the main entrance is around back, on the 2nd level. If you take advantage of the Valet service, someone will be there to direct you.
HOW MUCH: Free