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Toronto CXPA Local Networking Event

In this session, analyst and CX expert Megan Burns will lead a discussion about why CX transformation is so hard and how we can break the plateau in 2018. She'll bust common myths about human behavior that are holding CX programs back, and replace them with empirical research on topics like motivation, habits, emotion, and trust.

She'll lead a discussion about how research from these areas should inform our work on CX efforts and introduce new techniques that can push culture and CX transformation to a whole new level.     

Earlier Event: September 27
Walker B2B CX Summit
Later Event: March 6
Qualtrics X4 Summit