I work with clients in whatever way they need - individual or team coaching, speeches, workshops, webinars, strategy sessions, roadmap planning, leadership retreats, recorded training, or something else. No matter the format, I will help you...
Get up to speed fast.
Bootcamps, workshops, and webinars on core concepts of CX; linking CX quality to business results; how strategy, CX, and brand fit together; and practical, sustainable ways to govern customer and employee experience.
Put theory into practice.
Guidance on how to figure out what your business goals are, where to start, and which frameworks are most useful. Draft a plan that is tailored to where you are now both culturally and financially.
Change attitudes and behaviors.
Nail presentations to executives and employees with a clear, compelling story and strong delivery. Create a plan to boost trust and cooperation across silos. Keep peers upbeat and energized.
Individual and Team Coaching • Speeches • Workshops • Leadership Retreats • Annual Kickoffs • Strategy Sessions • Roadmap Planning • Meeting Facilitation • Webinars • Recorded Training Programs